Shipping policy

Shipping Policy

Thank you for shopping at Colastick. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

We currently deliver to all standard address locations within the United States. Shipping charges for your order will be calculated and displayed at checkout based on your selected delivery option:

Shipping Method Estimated Delivery Time
Standard Shipping 5–8 business days
Express Shipping 3 business days
Please note: Delivery times are estimates and start from the date of dispatch, not the order date. Unexpected customs, carrier delays, or adverse weather conditions may occasionally cause extended delivery times.

3. Order Tracking

Once your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 24–48 hours for the tracking information to become active in the carrier's system.

4. Address Changes & Order Cancellations

Please ensure your shipping details are accurate before completing your purchase. If you need to make changes or cancel an order, please contact us immediately. Once an order has entered processing or has been dispatched, we are unable to alter the shipping address or cancel the package.

5. Contact Us

If you have any questions, concerns, or haven't received your order within the estimated delivery window, please reach out to our support team:

  • Email: ca@colastick.com